You'll find answers to questions in these three categories:

» General questions about eBusiness Express,
» Accessing eBusiness Express,
» Using eBusiness Express.

If you don't find answers to your questions here, send us e-mail or call us at:

1-800-788-4578

Hours:
Mon.-Fri., 8 a.m.-9 p.m. PST
Sat., 8 a.m.-5 p.m. PST

General questions about eBusiness Express

1. What is eBusiness Express?
2. What tasks does it allow me to accomplish?
3. Why should I use eBusiness Express instead of OnLine Banking?
4. How do I enroll?

Accessing eBusiness Express

1. Do I need special software to use eBusiness Express?
2. Do I need a special browser to use eBusiness Express?
3. Can I use eBusiness Express on a local area network (LAN)?
4. Can more than one user access eBusiness Express simultaneously?
5. Can I access eBusiness Express from other computers?
6. Is eBusiness Express accessible any time?

Using eBusiness Express

1. Do you offer online help?
2. Do you provide training?
3. Do you provide on-going technical support?
4. Do I need to change my PC settings to use eBusiness Express?

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General questions about eBusiness Express

1. What is eBusiness Express?
   eBusiness Express is an Internet-based account-management system that allows your organization to perform many business banking and cash-management tasks from any computer with a connection to the web.


2. What tasks can I accomplish?
   Depending on the package you purchase, you can:
   • Access account information via the Internet
   • View current account activity, including:
   • Checking
   • Review account activity, including:
   • prior days' activity
   • current day activity
   • View detailed account balance information on checking accounts, including:
   • available balance
   • float
   • ledger balance
   • collected balance
   • total prior day debits
   • total prior day credits
   • Check Images
   • Savings and Market Funds
   • view daily account balances
   • verify deposits and transfers
   • Pay bills online
   • View loan information including:
   • rate
   • maturity date
   • balance
   • complete note activity
   • advances and payments
   • Transfer funds among your accounts
   • Export data into spreadsheets and other applications, including QuickBooks
   • Make domestic and international repetitive U.S.-dollar wire transfers
   • Perform free-form wires
   • Make tax payments
   • Perform ACH payments and collections
   • Download ACH EDI report
   • Download check-paid file to aid in reconciliation


3. Why should I use eBusiness Express rather than OnLine Banking?
   Washington Trust's eBusiness Express provides businesses with more detailed balance reporting, cash management and funds transfer capabilities than our OnLine Banking users require. You will be able to:
• Receive more detailed balance information, including:
• float
• ledger balance
• collected balance
• available balance
• tax payments
• Obtain detailed deposit transaction information for the dates you designate
• Make domestic and international repetitive U.S.-dollar wire transfers - free-form transfers, too
• View complete loan balance and history information, and make loan payments and advances
• View history of internal transfers, wire transfers, and stop payments
• Perform ACH Payments and Collections
4. How do I enroll in eBusiness Express?
   To enroll in eBusiness Express, simply send us e-mail.
   
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Accessing eBusiness Express

1. Do I need special software to use eBusiness Express?
   No. Your Web browser is the only software you need.
   
2. Do I need a special browser?
   The recommended browsers for use with eBusiness Express are generally the most recent version and one prior of the following browser types: Microsoft Internet Explorer, Netscape, and Firefox. Support for new browsers and browser versions will generally be accomplished as they become publicly adopted.
   
3. Can I use eBusiness Express on a local area network (LAN)?
   Yes. You can access eBusiness Express on any local area network or wide area network with Internet access.
   
4. Can more than one user access eBusiness Express simultaneously?
   Yes. Each user has access to the information and functions they have been set up to use.
   
5. Can I access eBusiness Express from other computers?
   Yes. You can access eBusiness Express from any computer with access to the Internet and a 128-bit browser installed. You need only have your company ID, user ID and password.
   
6. Is eBusiness Express accessible any time?
   Yes. eBusiness Express can be accessed 24 hours a day, seven days a week, year-round. Temporary interruptions may be experienced while scheduled maintenance is performed or during unexpected server unavailability.
   
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Using eBusiness Express

1. Do you offer online help?
• Screen-specific help is available on each page.
• Module-specific help is available from the "help" function in the module drop-down list.
• Overview help is also available from the main menu.
  
2. Do you provide training?
   Yes. We are available to train your staff to use our Standard and Premium eBusiness Express packages. For more information, call our Cash Management department at (509) 358-8270. Or e-mail us with the specifics of your request.
   
   For training on our Smart eBusiness Express package, call Priority Service at 1-800-788-4578.
   
3. Who do I call for technical help?
   You may call a Washington Trust Priority Service representative at 1-800-788-4578 during these hours:
   
   Mon.-Fri., 8 a.m.-9 p.m. PST
   Sat., 8 a.m.-5 p.m. PST
   
4. Do I need to change my PC settings to use eBusiness Express?
   It should not be necessary to change your PC or browser settings to use eBusiness Express.
   
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