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ALERT

The PPP loan application deadline has been extended to May 31, 2021. Washington Trust continues to accept first draw and second draw applications. Apply here.

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Assistant Branch Manager

Assistant Branch Manager I & II

Overview

This position embodies the Washington Trust Bank culture, by remaining focused on the customer experience in all aspects of their decisions. To meet this expectation this position is responsible for co-managing the branch as a business while demonstrating positive leadership behaviors through team motivation and development while leading by example. This includes directing branch activity to meet goals for sales and service including expansion, acquisition, and retention of customer relationships and service quality. Ensures branch activities reflect the sales strategies of the branch's role in the market. Participates in sales activities to achieve branch goals and may include calling on existing and prospective customers, opening accounts, originating and closing credit transactions, and may act as relationship manager for appropriate customers. Responsible for staffing and scheduling for the branch. Conducts and may participate in weekly sales team or one-on-one meetings with Market and/or other Branch Managers. Follows appropriate chain of command for operational and employee issues. Directs customer service, operations, administration, branch audit and staff development. Supports the market in community involvement efforts.

Essential Functions

Primary time allocation is dedicated to mentoring, managing and supporting sales and service activities and operations in the branch while maintaining an audit compliant branch and monitoring regulatory issues. Manages proactive and reactive expansion to ensure development and retention of profitable relationships and assures appropriate targeting, tracking, and recognition occurs. Provides sales support, training, coaching, mentoring and subordinate development to appropriate branch staff and ensures that performance reviews and development plan documentation for assigned staff is completed. Maintains a professional working relationship with business partners and departments throughout the bank. Meets regularly with Branch Manager providing feedback on branch strategies and plan for further growth of the branch. Regular, reliable attendance is required. Perform compliance and risk management duties as required or assigned.

Service

Sales

Administrative

Qualifications

Mental Demands

Physical Demands

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.