MyAccount in Bill Pay

Pay From Account

Can I add another Pay From account?

Pay From accounts can be added by accessing "My Account" and clicking the "Add Account" link located in the Pay From account section. Your new Pay From account will be available, once approved, in 1 to 2 business days. For Cash Management WTB Online users, click on the "Options" tab, then select Manage Bill Pay Accounts. Select the "Add New Acct" tab.

How do I edit Pay From account information?

Pay From accounts can be edited by accessing "My Account," clicking the "View Account" link and clicking "edit" next to the Pay From account. For Cash Management WTB Online users, click on the "Options" tab then select Manage Bill Pay Accounts and then select the edit link to the right of the existing accounts.

Message Center

What are Messages for in Bill Pay, and how does it work?

The Messages feature within Bill Pay allows you to receive communications regarding your payments and payees.Cash Management Bill Pay users have a home Dashboard for any “attention required” items, reminders, approvals, etc.

How long are my messages stored?

Messages are retained for 180 days from the date the message was received or sent (replies only) and will be systematically deleted after that time elapses.

*Not available for Cash Management Bill Pay users.

Misc Questions

How do I schedule an alert or reminder for myself?

Click “My Account” and use the “view alerts” link under the “Bill pay alerts” section of the page to set the notifications preferences within your bill pay account. To add a reminder from the payment page, click the payee name and use the “add reminder” link to have notifications sent to your phone or email when a payment is due.

For Cash Management Bill Pay Users, select the Options tab, e-Notification button and then select from the options Event, Logout, Recurring and Reminders.

What is the Payment Calendar and how do I use it?

The Payment Calendar is a monthly snapshot of transactions that are pending or processed. You can access pending payments or payment history by clicking the transaction totals displayed on any given day.

How do I change my personal information?

Under “My Account,” click the “View/Edit personal information” link to review or edit your information. Note: If the updated information does not match what we have on file, you may be contacted by a Bank representative. To update the information we have on file, please call Priority Service or visit your local branch.

For Cash Management Bill Pay Users, select the Options tab. Then the user can either modify the Personal Profile by selecting that button. Based on their admin role, they can also modify the Company Profile by selecting that button.