Payee Questions

What is a payee?

A payee is any individual, company, or bank, to whom you are submitting a payment.

How do I add a payee?

Clicking “add payee” at the top of the payments page will walk you through a one time, step-by-step setup process to gather key information used to send your payments.

Business Digital Banking users can reference How-To Guides after login by navigating to Other Links.

How do I hide a payee?

Clicking the minus icon to the left of the payee name will hide the payee from the current view in the payments page. Any scheduled transactions and notifications for this payee will not be affected by hiding the payee.

*Not available for Business Digital Banking Bill Pay users.

How do I show a payee again after I've hidden it?

Use the "Hidden" link located within the "Display" section of the payments page to access your hidden payees. Clicking the plus icon to the left of the payee name will remove the payee from the "Hidden" view and return it to the applicable display within the payments page. Any scheduled transactions and notifications for this payee will not be affected by showing the payee.

*Not available for Business Digital Banking Bill Pay users.

What are payee categories?

Categories allow you to group your payees for customized listings, whether you’re scheduling payments, viewing pending transactions or researching your transaction history. You can manage your categories under "My Account" and assign a payee to a category when editing them.

Can a payee see my payment comment?

No. Comments are for your personal use only and will not be sent with your payment. Note: Memos for payments issued by check will print on the face of the check.