Washington Trust Bank

Because Washington Trust is committed to the security of our customer's information, we have safeguards while banking online and we also give you the tools and information you need to protect yourself.

WTB Debit Card Guardian Now Available

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Washington Trust Websites Safe From "Heartbleed"

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Be Fraud Wise with these Fraud Prevention Tips

Don’t click on links in emails, or open attachments, including emails from your own bank, before independently verifying authenticity.

90% of people are fooled by a well-constructed “phishing” email. Be aware that an email that looks entirely reputable may be designed that way by a fraudster. The email may appear to be official but is actually an attempt to download a computer virus and/or collect your confidential information. Criminals often send mass emails knowing that a subset of recipients will respond and open the door to subsequent fraud.

Fraud Graphic Email Scenarios
Don’t click on links in emails

Rather than clicking a link in an email, sign on to your trusted web site directly by typing the web address from your records, or by using your browser bookmark/favorite.

Don’t trust an email that appears to be from a familiar source

It is not enough that an email has a ‘from’ address that you recognize. Fraudsters can doctor email ‘from’ addresses to match your trusted sender, such as your financial institution or an airline.

NEVER provide confidential information in response to an email request

Never provide user names, passwords, account numbers, tax id numbers, social security numbers, or other private details in response to an email request.

Fraud Graphic Email Scenarios
Verify the authenticity of emails by using a phone number from your records rather than the phone number provided in the email.

If an email suggests a required action, place a phone call to check the validity of the request, using a number from your records rather than the number provided in an email. Then, if needed, use a web address that you have confirmed with your trusted source.

Don’t open attachments without independently verifying the authenticity of the email.

Verify the legitimacy of an email before opening an attachment. Be sure to use contact information from your own records rather than the number provided in an email.


  • Confetti shred documents that contain personal data.
  • Remove yourself from junk mail lists.
  • Purchase a locking mailbox.
  • Always question when asked for your social security number. It is usually NOT necessary.


  • Get your free credit report each year from all 3 major reporting agencies at annualcreditreport.com.
  • Review your credit report at least twice a year and immediately correct any mistakes in writing.
  • Always read credit card statements and question small charges. Large scale identity thieves steal hundreds of thousands of credit card numbers and bill each card a very small amount (under $1) each month.


  • Make sure your home PC is password protected and contains active, up-to-date virus protection.
  • Disconnect your computer from the internet when not in use.
  • Secure your home Wi-Fi system by installing the optional security tools and settings such as password protection.


  • Never put any mail containing a check or personal identifying information in a non-locking mailbox.
  • Never answer emails requesting your personal information such as Social Security Number or account numbers.
  • Never give personal information over the phone unless you initiated the call.