Protect what’s yours with our Fraud Detection Service
Fraud happens, which is why WTB automatically enrolls your credit and debit cards in our Fraud Detection Service. If we see something suspicious, we’ll text, call, or email you, because losing money to fraud isn’t very awesome.
Receive notifications from multiple sources
Washington Trust Bank is committed to helping you protect yourself against fraud. With our improved alert system, you will be notified of questionable debit or credit card activity, and you are automatically enrolled.
The new WTB Fraud Detection Service is a free service whereby you will receive a text* message, phone call and/or email, to notify you of potentially suspicious activity on your debit card. When you receive a text, telephone alert, and/or email from the WTB Fraud Detection Service, follow the instructions to confirm or dispute the activity in question. If you are notified via phone call, you will also need to confirm or dispute the activity and you will have the option of speaking to a fraud analyst.
The phone number for the WTB Fraud Detection Service for your credit or debit card is 800.417.4592. Adding these numbers to your contacts will help you quickly identify the sender when you are contacted.
Remember, our messages will never ask for your PIN or account number.
If you have questions regarding the new WTB Fraud Detection Service, please contact our Priority Service Team at 800.788.4578.
*You will not be charged for any text message sent to U.S customers who have service through AT&T, Verizon, Sprint, or T-Mobile. Data rates may apply to customers with other service carriers.
Make sure your Contact Information with Washington Trust Bank is up-to-date.