Fraud Prevention

Simple steps to help protect yourself from fraud.

Protect the Big Three: Your Data, Credit Rating and Computer

Protect Your Personal Data

  • Confetti shred documents with personal data.
  • Remove yourself from junk mail lists.
  • Purchase a locking mailbox.
  • Question when asked for your Social Security number; it is usually NOT necessary.
  • Use the EMV chip feature for credit and debit card transactions.
  • Upgrade to an EMV chip card at a Washington Trust branch any time.
  • Maintain up-to-date contact information with all your financial institutions so suspicious activity can be verified quickly.

Protect Your Credit Rating

  • Each year, get free credit reports from all three major agencies at
  • Review a credit report at least twice a year and submit corrections in writing immediately.
  • Review credit and bank account statements each cycle for any suspicious charges or debits – large or small.

Protect Your Personal Computer

  • Use comprehensive spyware, virus protection software and a firewall, which prevents unauthorized users from gaining access.
  • Keep operating systems and web browsers up to date, and turn on automatic updates.
  • Protect your home wireless network with a password for a secure connection.
  • Make sure your PC is password protected.
  • Disconnect your computer from the Internet when not in use.


  • Put mail with a check or personal information in a non-locking mailbox.
  • Answer emails seeking personal information.
  • Give personal information over the phone, unless you made the call.

Report Fraud

Call Priority Service at 800.788.4578.

To Block a Debit or Credit Card

Call Priority Service at 800.788.4578 and follow the prompts to Card Services to block your card.

WTB Mobile: Suspend your card or report it lost or stolen from within the WTB Mobile app.

Fraud Prevention

Simple steps to help protect yourself from fraud. Read More