Fraud Prevention

Simple steps to help protect yourself from fraud.

Protect the Big Three: Your Data, Credit Rating and Computer

Protect Your Personal Data

  • Confetti shred documents with personal data.
  • Remove yourself from junk mail lists.
  • Purchase a locking mailbox.
  • Question when asked for your Social Security number; it is usually NOT necessary.
  • Use the EMV chip feature for credit and debit card transactions.
  • Upgrade to an EMV chip card at a Washington Trust branch any time.
  • Maintain up-to-date contact information with all your financial institutions so suspicious activity can be verified quickly.

Protect Your Credit Rating

  • Each year, get free credit reports from all three major agencies at
  • Review a credit report at least twice a year and submit corrections in writing immediately.
  • Review credit and bank account statements each cycle for any suspicious charges or debits – large or small.

Protect Your Personal Computer

  • Use comprehensive spyware, virus protection software and a firewall, which prevents unauthorized users from gaining access.
  • Keep operating systems and web browsers up to date, and turn on automatic updates.
  • Protect your home wireless network with a password for a secure connection.
  • Make sure your PC is password protected.
  • Disconnect your computer from the Internet when not in use.


  • Put mail with a check or personal information in a non-locking mailbox.
  • Answer emails seeking personal information.
  • Give personal information over the phone, unless you made the call.

Report Fraud

Call Priority Service at 800.788.4578.

To Block a Debit or Credit Card

Call Priority Service at 800.788.4578 and follow the prompts to Card Services to block your card.

You can suspend your debit card or report it lost or stolen within WTB Online.

Fraud Prevention

Simple steps to help protect yourself from fraud. Read More