Online & Mobile
Online & Mobile Security
Do’s and don’ts for keeping information protected online.
- Password Protection
- Use strong passwords: at least eight characters with a mix of upper- and lower-case letters, numbers, special characters.
- Create hard-to-guess passwords (no birth dates, child’s name, pet’s name, or part of User ID).
- Change passwords frequently, and immediately if compromised.
- Notify financial institutions if passwords have been stolen.
- Share passwords or security devices.
- Post passwords in or around work areas.
- Use an automatic login feature that saves usernames and passwords.
- Computer Safety
- Keep operating systems and web browsers up to date, and turn on automatic updates.
- Protect your home wireless network with a password for a secure connection.
- Use comprehensive spyware, virus protection software and a firewall, which prevents unauthorized users from gaining access.
- Ensure online retailers have secure technology: verify "https" and a tiny locked padlock symbol in the address bar.
- Send sensitive information over unsecure public Wi-Fi networks.
- Conduct banking transactions while multiple browsers are open.
- Mobile Safety
- Use the passcode lock on your smartphone and other devices.
- Be aware of your surroundings, especially when entering sensitive information.
- Completely log out when finishing a mobile banking session.
- Install mobile security software to protect against viruses and malicious software.
- Download updates to keep your phone and mobile apps safe with the newest release.
- Notify your financial institution if you change your phone number or lose your mobile device.
- Report suspected fraud immediately to your financial institution.
- Wipe your device before donating, trading or recycling; if it is lost or stolen, try to do so remotely.
- Open links and attachments in emails and texts, especially from senders you don’t know.
- Store sensitive information: passwords, Social Security number, etc.
- Perform banking transactions on a potentially unsecure public network; disable the Wi-Fi and use your mobile network.
- Click ads (not from your security provider) claiming your device is infected.
- Download all apps asking for unnecessary “permissions” – they may contain viruses or malware.
- Email Safety
- Be careful opening emails, links or attachments from unfamiliar sources: they could be an attempt to collect your confidential information or infect your device.
- Verify the authenticity of emails by using a phone number or address from your records rather than the contact information in or associated with the email.
- Watch for language that has an extreme sense of urgency if you do not act.
- Take note of logos that appear distorted, unfamiliar web addresses, unusual spelling or grammatical errors – all signs that a fraudster may have designed the email.
- Be wary of messages an automated email from a system saying your password is nearly expired, security alerts, or messages urging you to validate your online banking credentials.
- Forward phishing emails to the Federal Trade Commission at firstname.lastname@example.org – and to the organization impersonated in the email.
- Click on links in emails – sign on to your trusted website directly, using the address from your records or your browser bookmark.
- Provide confidential information in response to an email request (user names, passwords, account numbers, tax ID numbers, Social Security numbers, etc.).
- Open attachments without independently verifying the authenticity of the email.
- Trust emails that appear to be from familiar sources – fraudsters can doctor email ‘from’ names or even addresses.
Call Priority Service at 800.788.4578.
Call Priority Service at 800.788.4578 and follow the prompts to Card Services to block your card.
WTB Mobile: Suspend your card or report it lost or stolen from within the WTB Mobile app.
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