Fraud Alerts

7/15/2026

We’ve received reports of fraudsters targeting our clients by phone impersonating our bankers. These scammers may ask to verify information about a recent transaction or try to gain your sensitive information such as login credentials, passwords, or a verification code.

Remember:

• If you get a phone call from us, it’s OK to hang up and call us back on a known number.
• We will never ask for your password or full login credentials.
• We will never ask you for a one-time passcode if we called you.

What to do:

• If you receive suspicious communication, hang up and call us by dialing a known phone number, either to our Priority Service team at 800.788.4578 or to your relationship manager directly at a known phone number.

Take Action:

• Set up alerts on your account. Create alerts to notify you when activity occurs on your account such as payments, new users, or other types of activity. Regularly review your alert settings to ensure nothing has changed.
• Review and manage user accounts. Regularly review your account users to ensure accuracy. Immediately remove users you don’t recognize or that look suspicious.
• Restrict user access. Review user accounts to ensure users can do only what they need to. Tightening up controls protects your account from unintended activity.  
• Set up account controls. Enabling tools like dual control for approvals, separation of duties, and locking payment templates can improve your account safeguards.
• Daily account review and reconciliation. Make it a part of your daily schedule to review and reconcile payments before processing cutoff times. Most businesses review at the beginning of the day, and a second review at the end of the day can help you catch suspicious or erroneous payments before they leave your account.