At Washington Trust, branch managers are more than just leaders; they are the cornerstone of our commitment to an exceptional banking experience. At the Overland branch in Boise, Dina-Marie Smith exemplifies this dedication, ensuring every client feels valued and cared for.
Dina-Marie believes in the power of personal connection.
The branch manager is there for our clients and should make them feel special,” she said. “We want them to know we have a stake in their relationship and are accountable for their service.”
Her role is deeply rooted in stability and consistency. While other employees may move on to new roles, Dina-Marie remains a constant presence, fostering long-term relationships with clients.
The branch manager is the one ultimately responsible for making sure the customer is happy.
With 19 years in the banking industry, Dina-Marie’s dedication sets Washington Trust apart.
“I love customers being able to say, ‘Go see Dina-Marie. She’ll take care of you; she did this for me.’”
Her reputation in the community is built on trust and respect, both for her and the institution she represents.
Her understanding of business needs is also personal. With her husband running two businesses, Dina-Marie has firsthand knowledge of what business clients want.
Her reputation in the community is built on trust and respect, both for her and the institution she represents.
Her understanding of business needs is also personal. With her husband running two businesses, Dina-Marie has firsthand knowledge of what business clients want.
“We have those same kinds of needs,” she said, bringing a unique perspective to her role.
Dina-Marie’s leadership extends to her team at the Overland branch. They are the first to volunteer, the first to embrace new initiatives, and always ready to go the extra mile for their clients. This dedication has earned the branch a stellar reputation.
Dina-Marie’s leadership extends to her team at the Overland branch. They are the first to volunteer, the first to embrace new initiatives, and always ready to go the extra mile for their clients. This dedication has earned the branch a stellar reputation.
“My team works so hard, they’re very knowledgeable,” Dina-Marie said proudly. “The clients feel important, and they have peace of mind that when they come in, we’ll take great care of them.”
What’s Dina-Marie's Awesome?
Here at Washington Trust Bank, we like to ask: “What’s Your Awesome?” It’s our way of showcasing the uniqueness of our team members and clients. So, what’s Dina-Marie’s awesome?
Outside of work, Dina-Marie is a dedicated soccer mom, spending weekends cheering on her two kids. This balance of personal and professional life underscores her commitment to her clients and her unmatched problem-solving skills. From the sidelines or frontline, she sticks with people through every step, ensuring they receive the service they need, and when at work, what they should expect from Washington Trust.
Getting to know Dina-Marie Smith means understanding the heart and soul of Boise’s Overland branch. Her unwavering commitment to her clients and her team makes her an invaluable part of the Washington Trust family.
If you’re in the area, stop by and meet Dina-Marie — she’s someone you’ll want on your team, cheering you on from the sidelines.